FAQs

GENERAL

WHAT ARE THE BENEFITS OF PURCHASING ON YOUR WEBSITE?

We are the official online store for Dara Caro Dubai. We guarantee the authenticity of our products. Additionally, we offer free shipping to some countries in Europe and a free samples on all 50 ml perfume purchases.

HOW DO I KNOW IF I HAVE AN AUTHENTIC DARA CARO FRAGRANCE?

The only way to guarantee the authenticity of your Dara Caro fragrance is, if the product was purchased on our website or at any of our authorized retailers.

HOW DO I CHOOSE THE BEST FRAGRANCE FOR ME?

Please contact our Customer Care team at this email address sales@daracaro.com and our Customer Care team will be happy to assist you with personalized recommendations.

WHERE IS THE BEST PLACE TO STORE MY FRAGRANCE?

The best place to store your fragrance is in a dark and cool place, away from humidity, sunlight, and high temperature.

PRODUCTS

WHERE ARE YOUR PRODUCTS MADE?

Dara Caro fragrances are designed in Dubai.

ARE YOUR FRAGRANCES ALL NATURAL?

Some of the ingredients used in our fragrances are synthetic.

WHERE DO I FIND THE INGREDIENTS IN THE PRODUCTS?

The list of ingredients is indicated on the packaging of our products and listed on our official website daracaro.com. If you have any questions, please contact our Customer Care team at this email address sales@daracaro.com.

SAMPLES

DO YOU OFFER SAMPLES?

We offer a free sample on all 50 ml perfume orders. You can also discover Dara Caro at any of our authorized retailers.

DO YOU SELL SAMPLES?

We do send and sell individual samples of any of our fragrances on our website.

DELIVERY

DO I HAVE TO PAY CUSTOMS DUTIES UPON RECEIPT OF THE ORDER?

Our prices are VAT inclusive without customs duties.

WHAT ARE THE ACCEPTED METHODS OF PAYMENT?

The different methods of payment accepted are PayPal, Visa, Mastercard, Apple Pay and American Express. Payment is made via recognized payment operators - PayPal and Stripe.

HOW CAN I TRACK MY ORDER?

Once your parcel is shipped, an email is sent to the email address provided with all the tracking information.

WHAT ARE THE DELIVERY TIMINGS?

Once your order is placed you will receive a confirmation email to let you know that we have received your order and payment.

Once your parcel is shipped you will receive an e-mail with your tracking information.

We offer free shipping to some countries in Europe within 3 to 5 working days.

RETURN

WHAT IS YOUR RETURN POLICY?

We can only accept the return of Dara Caro Dubai products purchased through our official website daracaro.com within 14 days after the delivery date, provided they are not used and in their original packaging. Discovery Sets cannot be returned or exchanged. The return shipping costs will be at the expense of the customer.

Kindly email us on sales@daracaro.com and our Customer Care team will be happy to assist you.

CAN I CANCEL OR EXCHANGE MY ORDER?

We can only accept the exchange of Dara Caro products purchased through our official website daracaro.com within 14 days after the delivery date, provided they are not used and in their original packaging. Discovery Sets cannot be returned or exchanged. The return shipping costs will be at the expense of the customer.

Your order can be cancelled if it has not been prepared or shipped out.